Privacy & Cookies Policy

Effective date: 10/6/2025

 

Creating Harmony, operated by Positive Behavior Supports Plus, Inc., doing business as Creating Harmony, (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, and safeguard the information you provide through our website, courses, coaching programs, and related digital services (collectively, the “Services”).

By accessing or using our website or Services, you consent to the practices described in this Policy.

 

Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name and Contact Information: such as your name, email address, and phone number.

  • Payment Information: processed securely through Kajabi, Stripe, PayPal, Afterpay, Klarna, Venmo, or CashApp. We do not store full credit card numbers or financial details on our servers.

  • Session Details: personal insights or information you choose to share during individual or group sessions, which will be treated with the highest level of confidentiality and respect for your privacy.

  • Technical Data: automatically collected through cookies and analytics (e.g., Kajabi Analytics, Google Analytics) such as IP address, browser type, and site usage patterns.

We do not collect or store data from sessions outside of recordings. Any social media interactions occur separately from your Kajabi account.

 

How We Collect Information

Your information may be collected through:

  • Kajabi forms, opt-ins, and checkout pages.

  • Email newsletter signups and event registrations.

  • Cookies and analytics tools used to improve site functionality and user experience.

  • Payment gateways and scheduling platforms (Kajabi Payments, Stripe, PayPal, Afterpay, Klarna, Venmo, CashApp, Calendly).

  • Personal information you choose to share voluntarily during sessions or communications, which will be treated with the highest level of confidentiality and respect for your privacy.

How We Use Your Information

Your personal information is used to:

  • Provide and deliver your purchases, readings, courses and coaching sessions.

  • Process payments and manage billing.

  • Send appointment confirmations and reminders.

  • Deliver marketing and educational emails (you may unsubscribe at any time).

  • Improve our website, courses, and client experience.

  • Comply with legal, accounting, and tax obligations.

  • Personalize your experience and provide relevant recommendations or offerings.
  • Use of testimonials and recordings for marketing: We will obtain your explicit written or recorded consent before using any portion of your statement, session excerpts, or video/audio recordings for marketing, testimonials, or promotional purposes. Participation in testimonials is entirely voluntary and does not affect your access to services.

Third-Party Services

We use secure third-party providers to operate and enhance our Services, including:

  • Kajabi (hosting, checkout, marketing automation)

  • Stripe, PayPal, Afterpay, Klarna, Venmo, and CashApp (payment processing)

  • Calendly (scheduling)

  • Zoom (live sessions)

  • Google Analytics and Meta/Facebook Ads (site and advertising insights)

These providers have their own privacy policies and are responsible for protecting your information according to industry standards.

 

Email Consent & Marketing

You will only receive marketing or educational emails if you:

  • Opt in through a Kajabi form, or

  • Personally request to be added (e.g., at an event or fair, or social media communication).

Each email includes an unsubscribe link, allowing you to opt out at any time.

 

Cookies and Tracking

Our website uses cookies (small data files) to enhance functionality, track usage, and improve your browsing experience. Kajabi automatically applies essential cookies, and we may also use Google Analytics or Meta/Facebook cookies for performance insights and marketing in the future.

By using our website, you consent to our use of cookies. You may disable cookies in your browser settings; however, some site features may not function properly as a result.

 

Data Security & Retention

Your privacy is protected through encrypted, secure servers and industry-standard safety measures. We retain your data only as long as necessary to:

  • Provide our Services;

  • Meet legal, tax, or contractual obligations; or

  • Resolve disputes and enforce agreements.

Please note that engaging in energy or spiritual work without proper support can be energetically destabilizing. For your safety, any downloaded materials, meditations, or recordings should be used as instructed and not redistributed.

 

Data Sharing

We do not sell or rent your personal information.

We may share your data only with trusted third-party service providers (e.g., Kajabi, payment processors, scheduling tools) for the purpose of delivering and improving our Services.

 

International Users

If you are accessing this site from outside the United States, please be aware that your information may be transferred to and processed in the U.S. By using our Services, you consent to this transfer.

You may contact us to request access to, correction of, or deletion of your personal information.

 

Your Rights

You have the right to:

  • Access or request a copy of the personal data we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of your data where legally permissible, except for any recordings or session materials created as part of services you previously agreed to, which may be securely retained and used for future educational or course-related purposes in accordance with your original consent; and

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at [email protected].

 

Children’s Privacy

Our website and Services are not intended for children under 18 years old.

We do not knowingly collect data from minors.

Minors may participate in sessions only with written parental consent and as the Company deems appropriate.

 

Updates to This Policy

We may occasionally update this Privacy & Cookies Policy to reflect new practices or legal requirements. Any updates will be posted here with a revised “Last Updated” date.

 

Acceptance of This Policy

By using our website or engaging with our Services, you acknowledge that you have read and agree to this Privacy & Cookies Policy.

 

Contact Information

If you have any questions or concerns about this Privacy & Cookies Policy or how your information is handled, please contact us at:

Email:  [email protected]

Phone:  540.570.0047

Company Location:  Chatham, VA, USA